1. Overview and Scope of Services
This Fulfillment Policy governs the delivery and execution of all service bookings made through windowshinecrew (accessible at www.windowshinecrew.com). We provide professional glass and window maintenance services for residential and commercial properties located in Stuttgart and surrounding European regions.
- Business Details:
- Brand: windowshinecrew
- Website: www.windowshinecrew.com
- Email: cleaning@windowshinecrew.com
- Phone: +49 8967846723
- Address: Königstraße 10C, 70173 Stuttgart, Germany
2. Booking and Appointment Scheduling Framework
- Timeframe for Booking Confirmation: Upon successful completion of an online booking and submission of the initial advance deposit on www.windowshinecrew.com, customers receive a booking confirmation via email within 24 hours. This confirmation establishes the scheduled date and time window for service performance.
- Service Execution Timeframe: Standard service appointments are typically scheduled and fulfilled within 3 to 7 business days from the date of booking, subject to regional operational availability and customer preference.
3. On-Site Service Execution and Completion
- Service Delivery: Our operations team arrives at the designated property at the agreed-upon date and time window. The physical execution of the service is carried out directly on-site by our qualified staff.
- Final Inspection and Settlement: Upon completion of the service work, a joint on-site walkthrough or inspection may be conducted with the customer. The remaining balance of the total service fee is due and payable immediately upon completion.
- Service Fulfillment Finalization: A service transaction is deemed fully fulfilled and completed once the on-site work has been rendered and the final settlement has been processed.
4. Rescheduling and Access Requirements
- Customer Obligations: Customers must ensure unobstructed access to the designated windows and premises at the scheduled appointment time.
- Rescheduling Timeframe: If a customer needs to reschedule an appointment, notice must be provided via our official email or phone channels at least 24 hours prior to the scheduled start time to avoid dispatch fees.
- Unforeseen Access Failure: If our team arrives at the property and cannot gain access or perform the service due to customer absence or unprepared premises, the appointment will be cancelled, and the advance deposit may be retained to cover incurred dispatch and scheduling overhead.